MTN Customer Service Needs Attention

Over the past 3 years I have had the worst service from MTN. They are always upgrading there systems, which is essential for all businesses, but not when it affects your customer services. Many glitches in the system and feel that staff are not trained to deal with these glitches.

It takes half your day to work through the menu options and when you eventually get through to a consultant the call cuts off half way during conversations. So you start again.

Over the past two days, I have been receiving calls from a *** number. This is an automated voice recording from MTN. I have been talking to consultants most of the day and been to an MTN store twice for assistance. I get sent from one department to the next and nobody can assist.

I managed to block this number, but it now goes directly to my voicemail. Today alone I received 1 474 calls from that number. A call every 30 seconds. Calls start at 7:00 am and end at 5:59 pm. Starting to feel like harassment now.

This is a ligit MTN number, not a **** from the information I received from the ***** department but nobody can assist with removing this from my account. The message I receive on the recoding is informing my that my account is in areas, which I am not. Made my monthly payment on 20 December. Around the same time these calls started.

This number makes is difficult to make and receive calls. My phone picks this up as an open call so either I get a message stating I need to end my current call before I can make the next call and incoming calls reflect as busy on another call. My battery runs flat within 4 hours.

70% of my job is done from my phone. So this is extremely frustrating and even more so when I get told it must be the Christmas spirit.

I would really like this matter resolved urgently. Pathetic that I need to write a review like this in hopes that I will actually receive some kind of assistance.

I have had this contract for around 13 years but my next upgrade will definitely not be with MTN.