GH
Gunther H
1 reviews | Active since Sept 2014
25 Mar 2015, 08:37
Mtn customer service line - not working for 3 days
Good day<br> <br> I am been trying for three days now to get threw to mtn customer care line ( 808) no response they ask you all the options, you choose what option and then ... NOTHING!!!<br> <br> But when I need to pay my account, they are very quick to phone!!! <br> <br> MTN SUCKS!!!
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MTN South Africa's replyOfficial
31 Mar 2015, 11:58Hello GuntherHeynecke ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are glad to hear that the matter has been resolved. Regarding the long call holding time and dropped calls experiencing when trying to reach our call centre, this has been escalated to the relevant management team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are glad to hear that the matter has been resolved. Regarding the long call holding time and dropped calls experiencing when trying to reach our call centre, this has been escalated to the relevant management team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply31 Mar 2015, 11:58
Official
Hello GuntherHeynecke ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are glad to hear that the matter has been resolved. Regarding the long call holding time and dropped calls experiencing when trying to reach our call centre, this has been escalated to the relevant management team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are glad to hear that the matter has been resolved. Regarding the long call holding time and dropped calls experiencing when trying to reach our call centre, this has been escalated to the relevant management team for urgent attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***