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Alain K

1 reviews | Active since Jul 2018

09 Jul 2018, 14:40

MTN customer service levels are appalling!!!

I have received some some bad service before, but nothing as bad as what I've received from MTN.

My contract expired on the 22nd of June 2018 with MTN. I sent and email and called in to have my contract downgraded to a pay as you go. Long story short on the 21st of June my Sim card was cancelled completely.

I have been calling MTN since the 21st to assist with the matter. I have been passed from pillar to post with no answers. Call centre agents dropping calls after 40 minutes dealing with someone, or just transferring me to a dead phone.

All I want is my original cell number back, Why cant I just be helped by someone at MTN. Surely this cant be that difficult.

0
Replies (4)
MTN South Africa
MTN South Africa's reply11 Jul 2018, 23:39
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Kindly note that the line has been reactivated for now and will be reverted to pre-paid in the morning once the process is fully complete. Please send any other correspondence to the below mail address.

***

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

kevin.

AK
Alain K's update02 Aug 2018, 10:34
Reviewer Update
Hi Kevin Thank you for your reply. So my account was reactivated but not to prepaid, It was reactivated to contract and I just debited again this month. It seems as though I cannot get good service out of you guys? I do not think my request is difficult or unreasonable. I'm at loss with the service I've received from you guys even after escalating the issue. It would seem as though bad service is part of the company's DNA, because no matter how many times I call in no one can assist me. It doesn't even seem like any wants to assist or just take ownership of this issue and resolve it. Please for the love of everything I hold dear, can you just downgrade my sim to prepaid and reimburse me for the money you debited from my account. I promise I will never take another contract or anything related to MTN again. Kind regards Alain
AK
Alain K's update02 Aug 2018, 10:51
Reviewer Update
And he email address you provided ********** is incorrect. I cannot send email to that address.
AK
Alain K's update02 Aug 2018, 10:53
Reviewer Update
This is a delivery failure notification message indicating that an email you addressed to email address : -- ********** could not be delivered. The problem appears to be : -- Recipient email address is possibly incorrect Additional information follows : -- 5.4.1 ********** Recipient address rejected: Access denied [VE1EUR03FT049.eop-EUR03.prod.protection.outlook.com] This condition occurred after 1 attempt(s) to deliver over a period of 0 hour(s). If you sent the email to multiple recipients, you will receive one of these messages for each one which failed delivery, otherwise they have been sent.