CE
Courtney E

1 reviews | Active since Sept 2014

24 Apr 2018, 10:39

MTN Customer Service leader of all frustation !!!!!!!!!!!!!!!!!

It is with no disappointment or shock at the level of service and short lengths MTN and their call centres are willing and determined not to help or assist their so called clients but rather to infuriate them to the point of cancelation of their products... In trying to set up my recent device I was requested to call the call centre number 135 but when calling in the "friendly lady" and I use this term very loosely, told me I called the wrong number I should be calling 135 I tried explaining that is what I had done but soon realised my efforts was futile. I’m happy to say I experienced this 3 different time after my initial call where I was told to call 135 until I was provided ********** which I believe now to be a number given so the call centre people do not have to deal with any further calls. To anyone thinking of taking out a contract with MTN unless you have a high tolerance for frustration and do not suffer from high blood please go ahead other wise in my opinion save yourself the aggravation and choose another networ****!!!

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CE
Courtney E's update26 Apr 2018, 11:10
Reviewer Update
Good Day Alice I trust you are well. Thank you for your pre-generated response!! which offers no help to me as my complaint relates to the extremely bad service received as well as being sent from pillar to post while trying to get assistance! If MTN was truly for their customers your company would have made a plan to have someone contact me instead of tying to have me go through the same frustration that lead me to log a complaint in the first place!!! I have tried your recommendation already before your response and was advised for further assistance I would be required to go in to a store to have my device activated. I am at the point where I would like to cancel this as I extremely dissatisfied with the level of service provided and now I feel as though I am being held hostage because in order to have this cancelled again I would have to visit a store which I might add I do not have time for as I work and do not get off frequently!!