MTN CUSTOMER SERVICE IS SHOCKING

I lately took out a contract with MTN and have been having problems since day 1. I have tried to call the call centre numerous times for assistance to no avail. I even went into the MTN store in Bryanston for assistance, my query was logged on the system and I was told that someone will call me the next day to assist me. 2 weeks has passed and still no-one has called me from MTN. Is this how MTN treats their clients, yet my bank account is debited monthly for my contract. I think it's time to move to Vodacom since MTN does not care about their clients. REALLY DISGUSTING SERVICE