Mtn Customer service is Poor!!!!

So MTN changed their policies, wow. I made a late payment and got handed over to the legal department that I am not able to contact whatsoever. I eventually got through, readied all my documentation to prove that I made payment and was told to wait until Monday "to see" if my legal status has changed. They are so quick to cut your lines but whenever they are expected to render a service you must wait for + - 72 hours. How can I speak to the relevant department if there is no contact number, email etc? Your best bet is someone sitting on the other side of the phone saying yes you can , no you can't, we can only escalate your call but you must still phone back 3 days later to check if anything changed. Am I missing something here? I paid, open my line, its not rocket science. Tired of poor service? Annoyed with your results of it? Well then go to MTN, they never fail in doing this!