1 reviews | Active since Oct 2012
MTN customer service is pathetic, rude and disgusting
I called MTN on the 10/06/2024 at 11h10. The reason is because i want to cancel my data package i took out. The reason why i want to cancel is because i continue to get call and sms messages and whats app messages for a person named Dean who obviously had this number before. The calls are from debt collectors and alot of general spam. The whats app messages are from friends asked this Dean for money and swearing. So basically it seems i got a freshly recycled number. I spoke to Nonhlanhla who assisted in asking me security questions and then transferred me to cancellations. At cancellations i spoke to Mashooda, whose customer service needs alot of work. Mashooda offered me a cheaper rate and more data to keep me, however i am not interested in this. I was instructed to go to a MTN shop to pay R265.01 to cancel a R159.00 month to month data contract. I wanted to know why i must pay this and i was told cause i am breaching my contract. I said according to me i am on a month to month and i am in a credit. Mashooda told me that she cant help with that query and was all to eager to pass me on to the billing department. So she put me through to the prepaid department. They then put me through to Billing department where i spoke to Yolanda. Finally i was speaking to a person who listened, cared and tried to assist as much as possible. THANK YOU YOLANDA. Unfortunately Yolanda explained that i would need to speak to retention department. I was put through and spoke to Akashni in retentions. I was told that their system says i am on a 24month contract and not month to month. I requested that i want to confirm and again the tone that i got was no appropriate. She seriously needs to learn how to speak to customers and not speak to me as though i am an uneducated person. Akashni told me i need to speak to some agents and gave me a number to call and then transferred me. The call dropped, and i have not yet phoned the agents cause after spending 42 minutes on the phone to try cancel a month to month package is disgusting. MTN should be ashamed of how their staff treat customers.
After making the payment and while in the shop i called MTN again and was on the phone for just over 18 minutes.
The MTN cancellation department could not trace my payment and i was told i now need to wait 24 hours and then call back.
An employee at the cresta shop, Tshidi assisted me amazingly and even tried to speak to the cancellations department on my behalf. She certainly was amazing in her role.
This is heads above the way i have been treated by your staff over the phone.
After making the payment and while in the shop i called MTN again and was on the phone for just over 18 minutes.
The MTN cancellation department could not trace my payment and i was told i now need to wait 24 hours and then call back.
An employee at the cresta shop, Tshidi assisted me amazingly and even tried to speak to the cancellations department on my behalf. She certainly was amazing in her role.
This is heads above the way i have been treated by your staff over the phone.