mtn customer service is pathetic.

Ive had contracts with mtn for years now and my latest contract renewal was last year August for a cellphone and a laptop at Witbank highveld mall brach so since then my monthly debit orders were more than what i was supposed to pay, when i enquired with mtn 808 i found out that there was a third account on my name which i ddnt know anything and i was advised to open a frodulent account case so before i did i went to the branch only to find out that there was a missunderstanding between me and the consultant when i renewed my contract but she promised me that she will escalate the matter, they will deactivate that account and use my credit as an advanced payment for March since then ive been getting overdue acvount sms's and service suspension, when i called 808 each consultant would tell me a different story, im sure ive been calling 808 almost three times every month since March for my matter to be resolved till this day they keep suspending my account when i call they would re activate and promise that my matter will be resolved or they would tell me that they cant pick anything up on the system i should go to the branch, but im still stuck in the same frustration till now, thanks to Sinhle at Witbank highveld mall branch thats always willing to help but i need a permanent solution now.