MTN CUSTOMER SERVICE IS PATHETIC

<p>For the past two months I have been waiting for my phone to be repaires by Mtn. This is an insurance claim. First of all no loan phone was given to me. I paid the excess. And everytime I phone to get an update it's the same story over and over. WAITING ON SPARES. FOR TWO FLIPPEN MONTHS. I emailed the complaints department. Spoke to the insurance and repair centre. Grievancies was logged and everytime the say my SUPERVISOR will contact you BUT THEY NEVER DO. HOW LONG DO I STILL HAVE TO WAIT TO GET DECENT ASSISTANCE. I will NEVER renew or take out a new contract with MTN because all that they are concern about is the debit orders and getting new clients that they forget about their loyal customers. Am so ****ed off.</p>