MTN Customer Service is pathetic

19 weeks ago I logged a query with MTN call centre. I have since mailed backwards and forwards with mostly automated responses received. Last week I logged a complaint on Hello Peter out of sheer frustration. I have since been told that I have received MTN feedback, which was limited to another copied and pasted response by a call centre agent - posted on Hello Peter. The cherry on the top was receiving an email from MTN asking me to complete a survey to rate the service of MTN and the agent, now that my query has been resolved. MY QUERY IS NOT RESOLVED. I want to cancel my contract and I expect an immediate response from MTN. I have never come across more pathetic communication, customer care and client service in my life. I am completely disengaged from this brand now, and if asked will encourage people to use another service provider.