MTN Customer service is just ****.

Hi,

I have a problem with MTN customer service and staff competency. I took a contract(black friday special) on the 23rd of November 2017 and the special i took was a fixed 500 rand per month. They told me that for November they will charge me for pro-rata charges which was 7 days that was left for November and in December i got a Bill that said i was to pay over R1000 which didn't make sense to me as i expected to pay 500(for December) plus less than 500(November pro-rata). I went to the nearest MTN store around my area and after checking my account they told me that the guys who captured the contract on the system made a mistake of not deselecting some options that had to deselected for the contract to match the one on special and they instructed me to go to the branch where i opened the contract. I went to the branch, the guy who helped me take the contract admitted his mistake and rectified the mistake on the system and logged a call for MTN billing department to refund me the extra amount that i was charged. The call was logged December 2017 and there was no response from MTN until I made a follow up and the guy who assisted me opened another call, which took more than 3weeks for me to receive a message that said my call was resolved and there was no extra information on my money or anything. I had to make a call and ask for clarity and the person who assisted me said there is no info on the call and re-escalated the call and after few days it was closed and i called back still the person who attended to my call had no knowledge of what was the outcome. They have been closing and re-escalating for 5 times now and that is not helping. Here are some of the consultants that attended to my calls: Keenan Noma Ntuli Zanele.

I have a simple question, MTN employee admitted into making a mistake on the system and rectified the mistake, however i was overcharged and he promised that i will be refunded and a call was made. What is gonna take for MTN to refund me money? I have been travelling to MTN outlets trying to resolve this and who is supposed to re-imburse me for the extra costs that i have incurred? Last i am using my time when talking to MTN *********** customer service consultants and my time is being wasted. Is there interest on my money that they took since last. Last one if i log an incident call me or right it on a message what was the outcome or solution.