1 reviews | Active since Sept 2012
MTN customer service is completely useless!!!
MTN has the WORST customer services!!!! They are absolutely useless... I really do not know what they get paid for, because they do absolutely nothing! I have phoned them twice this week and both times I had to hold on for more than 20 minutes before getting through to a consultant. Once I am through to the consultant they make you hold on for more than 5 minutes at a time. Neither one of the phone calls was successful as the first person said my problem will be fixed, and it wasn't and the second call I just got cut off after 30 minutes of holding on. This is completely unacceptable and it shocks me that MTN has done nothing to improve their call centre even though they receive so many negative feedback. I just need someone (who is able to do their job) to contact me to please help me sort out my internet issue.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
As per our conversation, a request has been sent to the relevant management team to migrate your number to prepaid on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
As per our conversation, a request has been sent to the relevant management team to migrate your number to prepaid on the network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***