MTN customer service is bad!!!

Subject: Urgent Complaint: Poor Service and Difficulty Cancelling Home Internet Plan

Dear MTN Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I have received regarding my month-to-month home internet plan. Despite multiple attempts over the past week, I have been unable to cancel the plan and address my concerns satisfactorily.

I initially app**** for the month-to-month home internet plan but now wish to cancel it. I have not yet activated the plan and do not have the router it came with. My intention is to pay the cash price for the router and close the account promptly. However, navigating through your customer service call center and store has been nothing short of frustrating.

Each time I contact customer service, I am redirected to retentions, who then send me back to the store, and vice versa. The Facebook team assured me they escalated the matter, but I have yet to receive any resolution or communication from your end. This lack of response and assistance is causing me significant anxiety, especially with concerns about potential surprises on my debit order date.

At this point, I kindly request urgent assistance in facilitating the cancellation of my plan, allowing me to pay for the router, and closing my account with MTN. If necessary, I would appreciate it if you could provide me with the contact information for your CEO or a senior manager who can address this matter promptly.

I sincerely hope that this issue can be resolved swiftly and amicably, as I have unfortunately lost confidence in continuing to do business with MTN.