MTN Customer Service Experience

I experienced serious billing issues with MTN that have significantly impacted my credit score. The problems began when a store agent entered incorrect contact details for my contract, resulting in continuous charges without my knowledge. Despite eventually paying for a contract I never benefited from, my attempts to resolve the situation have been frustrating. For over four days, I've been calling MTN only to be transferred between departments, receiving different reference numbers each time and empty promises of "resolution within 24 hours." I've repeatedly requested a paid-up letter to address my credit score concerns, but to no avail. The level of customer service has been extremely disappointing. The staff appears unconcerned with the impact their errors have on customers' lives. To date, I am still waiting for resolution on this matter, but nothing is forthcoming. Based on this experience, I cannot recommend MTN's services and will avoid any future contracts with this network provider.