MTN Customer Service Centre - Unable to change email address

<p>after numerous attempts at changing my email address registered with MTN and simply requesting my previous 2months of statements and invoices I found the following: </p> <p> </p> <p>I was able to change my email address online with MTN - confirmed this with call centre 808 (from MTN contract phone)</p> <p> </p> <p>I was not able to change my email address with MTN Active - for those of you who dont know, this is the part of the system for which you are able to view your contract statements and invoices online at any time. </p> <p> </p> <p>I was referred to MTN technical on ********** by MTN customer care 083808 which got me to speak to machines. All menu selections on ********** were not applicable (yes I went through all of them) only to finally find a selection which could then send me to a consultant (human). </p> <p> </p> <p>Selecting this one takes me right back to the 083808 which nobody can help me with</p> <p> </p> <p>Im shocked that in this day and age with all the technologies we have at our disposal that MTN is unable to make a simple change like change of email address to a profile on their books. </p> <p> </p> <p>This service they supposedly render to a customer is just as shocking as they have this system limitation and put this shortfall and inconvenience on the customer because all their departments are so seperated. Their departments are so seperated and the fact that nobofy is willing to take accountability and and assist, NOBODY in 083808, even after talking to the call centre manager was willing to take my contact details and give me a call back once they got someone to assist. </p> <p> </p> <p>Another issue, due to my change of email address, I have not been getting my monthly statements and invoices, I have also been trying for the last month (calls twice a week) to get MTN to email to my new email address. </p> <p> </p> <p>MTN Customer Care is non-existant and a disgrace, almost on par with Telkom in my boo****</p> <p> </p>