MTN customer service and stock a shocker!

May family have been faithful MTN clients for about 20 years, with three contracts at present and this last upgrade has been the most horrific process EVER!

We all know that the mobile companies all have their issues but seriously?! One of the 3 contracts has been due for an upgrade since last October. When my mom eventually decided what she'd like to upgrade to in April - a Lenovo Corei5 for R399pm, the store in Klerksdorp advised they would have to wait for stock which they have ordered. About 6 weeks down the line there is STILL no stock and when I called MTN Services today, they have stock (What a surprise!!!), except NOW they require 3 months bank statements, payslips and proof of address FOR AN UPGRADE!!!

My parents are pensioners and never in our lives have they had to produce these documents for an upgrade. PLUS, the deal they wanted has now gone up by R30 per month. The sales person just says sorry, nothing we can do about it. Also, I am told that there is no supervisor or team leader or any form of management whom I can speak to about this ridiculous upgrade. Cancel whole story.

So I try phoning the store and the number llisted on Google doesn't even work... another rigmarole just to get hold of the Flamwood store in Klerksdorp. I eventually get it via ANOTHER store. The poor despondent sales person advises me to try and do the upgrade online because she admits that all the large stores in JHB etc will get stock before they do. I also get told that they ALWAYS struggle with stock for laptops. Why does MTN offer these deals IF THERE IS NO STOCK from the suppliers??????? Low and behold, I go online and after logging in and selecting upgrade, a page comes up... "Oops! Sorry, something went wrong, please try again later." Is this a joke? Is this honestly the service we get from one of our country's largest cellular companies? Shocking!