MTN customer service and billing issues

I am writing to express my disappointment and concern regarding my recent experience with your call center agents and billing discrepancies. On January 9, 2026, I initiated the cancellation of my expired contract, but encountered unprofessional and pushy behavior from your agents. I was not adequately informed about the cancellation policy, leading to confusion.

After cancellation, I received unwanted calls promoting data bundles and services, which I found intrusive. I request that you review the recorded calls to assess the agents' conduct. As a professional, I believe your team would benefit from additional training on respectful client engagement.

I was assured via MTN chat that I'd only be charged for data until service cessation, but I've been incorrectly charged for paid-off phones, causing financial burden. Given these issues, I'll discontinue services after next month's payment.

I request: 1. Investigation into the agents' conduct and addressing professionalism issues. 2. Refund or credit for incorrect charges on paid-off phones. 3. Compensation for inconvenience and distress caused.

I've escalated this to the ombudsman and request a paid-up letter for my contract. I'm frustrated with the ongoing issues and poor customer service.