MTN customer service ,activation department and cancellation process

Worst customer service experience out there,its just unbelievable .i took a month to month home internet starter contract with MTN this month ,the R249.00 a MONTH package. On the 10/05/2023 R425.71 was deducted from my account for the intiation of the contract and pro rata fees and i was advised to await delivery of my router.my router was delivered on the 15/05/2023.i waited 24 hours for the sim card to be activated .i then tried to contact MTN and i was been transferred from department to department .i eventually did get a ref no (req***) when i did a follow up i was told the ticket was still open and i needed to wait for 24hours before anything can be escalated.i followed up after 24 hours and was still given the run around and no proper explanation as to why my card was not activated.the agent(Faramani) who was assisting me advised me that her supervisor will contact me ,i only got a call from the supervisor on the 18/05/2023 saying that my order was mixed up by the delivery guys and they still cant activate and not sure how long it will take because engineers are working with this and she said will keep me updated.i didn't receive any calls from MTN on the 19/05/2023 regarding the status of the issue.i decided on the 19/05/2023 after making payment 10 days ago and having the router for 5 days of which it could not be used, that i wanted to cancel the contract because i was not getting any feedback from MTN.one the 19/05/2023 i phoned to cancel and i was advised to contact MTN Mondo in order to proceed with cancellation,upon contacting them i was advised that the cancellation process has been escalated and i should follow up on monday the 22/05/2023 ,upon contacting them again on monday ,i was advised to take in the device to the nearest MTN direct store and a IRMS number will be given to me which i need to forward to the mtn mondo agent in order to proceed with cancellation. i obtained the IRMS number on the 25/05/2023 after numerous delays at stores due to their system been offline.the IRMS number was sent to the agent and the feedback i received today is that they have escalated a cancellation to MTN to pick up the device from the MTN direct Store which can take 7-14 days and then it would take a further 7-14 days for MTN to process my cancellation and refund my account.i also was told that the debit order amount will still go off for this month and i cant not cancel it or stop it because my account will then go into arrears because their system is automated.so its been 15 days since MTN took my money and i still dont have any internet and they still expect me to pay a further R259 this month and hope my money will be returned to me in this life time.