MTN Customer Service – A Complete Lack of Support

My experience with MTN as a service provider has been nothing short of a nightmare. On September 10th, I signed up for a month-to-month data contract with MTN. From the very beginning, their lack of transparency about the charges involved was evident. I specifically requested a sales call for clarification, but to this day, I have yet to receive it.

When I raised this issue at the store, I was told to contact MTN offices directly as the store was "just a franchise." I questioned why I was being referred elsewhere, considering they represent the MTN brand. Nevertheless, I visited the MTN offices on 14th Avenue and was assisted by a manager named Norman Malope.

Despite this, the service continued to disappoint. My devices would frequently disconnect, and the service lacked mobility, making it unusable. On October 27th, 2024, I went to the Westgate Mall store to cancel the contract and return the router, as I was informed this was a necessary step for cancellation. I handed over the router, signed multiple documents to finalize the process, and was assured by the store staff that the contract had been successfully canceled.

Yet, MTN continues to harass me with payment requests, even though I already paid for a month during which I could not use their service. The level of incompetence and lack of accountability I’ve encountered is shocking.

MTN has proven to be the worst company I’ve ever done business with, offering nothing but frustration and poor customer service.