Mtn customer service

The customer service at mtn needs alot of work. It's extremely frustrating to be sent from Pillar to post because nobody know what department deals with what. And when you eventually get through to the department they transfer you to a different department because they not sure if their department deals with a issue. I was very specific in my details, with reference numbers, dates, etc. It already takes you 4 minutes minimum to get through to a consultant... Just get a website guys🙄. I spent 90 minutes trying to get through to the right department and when I looked again it's was 16h59 and I was told the department was closed👌. After 13 years of relatively good service .... I think im done now.