MTN customer service

I have been a loyal MTN customer since 1993. My current two year contract was up for renewal three weeks ago. My current monthly contract repayment is R1 921. I have not defaulted on any of the contract repayments since joining MTN in1993 (was unemployed on numerous occasions during this period and still honored my monthly installments). I now decided to renew my contract. My phone contract was approved the same day and I received the new unit, the new monthly repayment being R1 050. I decided to apply for a tablet on a two year contract, the monthly repayment being R350/mth. The sum total would be a new monthly payment of R1 400/mth inclusive of both units amounts. This was a total reduction of over R500 on my current monthly contract repayment.

I was advised that I needed to be credit approved for the new tablet contract and that it would not take long (while I waited). As of now I am still waiting for a call from your MTN Pavillion branch to advise if I have been credit approved. This is now nearly a month later. I was told on numerous occasions by your branch manager that she would contact me before COB (close of business) on whatever day I visited. I have not received any such call.

As a "blue chip" company your service and attention to the "man in the street" leaves a whole lot to be desired and in actual fact is totally unacceptable. It seems MTN has no interest in servicing my needs and is not going to anytime soon. In the interim I still await the "call by COB" and honestly don't think it will come anytime soon.

"SHAME ON YOU MTN"