JH
Janine H
1 reviews | Active since Aug 2019
15 Aug 2019, 14:53
MTN Customer Service
I cancelled a subscription and gave them the notice as required but still for months they keep deducting instalments. After numerous emails etc. still they provide no feedback at all and the emails keeps escalating to who knows where.... I suppose by now it's floating around in space somewhere! Customer service is really bad and they really do not live up to the standards they try to set on their advertising material. So quick to sell but so very slow to deliver when it comes to the after care of the sale!
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MTN South Africa's replyOfficial
22 Aug 2019, 12:55Good Day Janine
Thank you for you post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number, contract number in question or your ID number so that we may investigate this matter further. Please email the details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for you post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number, contract number in question or your ID number so that we may investigate this matter further. Please email the details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 12:55
Official
Good Day Janine
Thank you for you post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number, contract number in question or your ID number so that we may investigate this matter further. Please email the details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for you post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our sincere apologies.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number, contract number in question or your ID number so that we may investigate this matter further. Please email the details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,