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Peta H

1 reviews | Active since Sept 2018

25 Oct 2018, 13:08

MTN customer service????

How is it possible to have three clerks. I am standing in a queue at the Norwood mall outlet. The customer two ahead of me has been in an hour. There is only one computer active!!! Then you wonder why your customers don't go into your shops!!!

0
Replies (2)
MTN South Africa
MTN South Africa's reply25 Oct 2018, 15:01
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have escalated the complaint regarding the store level service to the Regional Managers to improve the service in stores. Thank you for bringing this under our attention.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply25 Oct 2018, 15:02
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have escalated the complaint regarding the store level service to the Regional Managers to improve the service in stores. Thank you for bringing this under our attention.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,