MS
Mashudu S
1 reviews | Active since Apr 2018
26 Sept 2018, 14:17
MTN Customer Service
I am on contract with MTN and My debit orders go off on the last day of the month. I went to the MTN store in canal walk to change the date and they told me that To change debit order date I must call 135.
I called 135 in July and they told me That I called late so I should call in August. I called in August and the person I spoke to said she has updated the system and my next debit order will go off 25 August. It didnt. I called again to ask that it goes off on the 25 September. It didnt.
So today I called. I spoke to Zimasa, she is the reason why I have a complaint. She confirmed that my debit order is still last day of month. I told her that I have been calling and nobody seems to assist. She had a very bad attitude, I told her I dont like her attitude and she in turn transferred me to someone else to assist. I then spoke to Emihle and she said that she has updated the system and my debit will be 25 October.
All in all, I am really not happy because its taking me 3 months to get something done and Zimasa’s attitude was really unnecessary.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
27 Sept 2018, 08:14Good day Mashudu Sithodolo
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Sept 2018, 08:14
Official
Good day Mashudu Sithodolo
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
27 Sept 2018, 12:09Good day Mashudu Sithodolo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your debit order date has been changed, it will be effective as of the 25.10.2018.Regarding your customer experience , this will be addressed by the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply27 Sept 2018, 12:09
Official
Good day Mashudu Sithodolo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your debit order date has been changed, it will be effective as of the 25.10.2018.Regarding your customer experience , this will be addressed by the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MS
Mashudu S's updateReviewer Update
25 Oct 2018, 14:54Today is the 25th October. I called and still the debit order date has not changed.
What exactly what must I do to get this done?
MS
Mashudu S's update25 Oct 2018, 14:54
Reviewer Update
Today is the 25th October. I called and still the debit order date has not changed.
What exactly what must I do to get this done?