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Leanne F

1 reviews | Active since Mar 2014

19 Mar 2018, 09:59

MTN - customer service

I have been trying to get hold of someone to assist me at MTN with my new upgrade as the cell does not receive short code verification PINS for authentication on certain apps.

I get transferred repeatedly. lines get cut off repeatedly and I mean like 6 times.

No one knows what to do and no one can help.

I have been on the line to them for about an hour today trying to sort this out.

last week i called them as well same issue.

It is not a supplier issue but an MTN issue and they don't answer calls and don't know how to solve this issue.

It has been the most frustrating thing Ive had to deal with.

Leanne

0
Replies (4)
MTN South Africa
MTN South Africa's reply19 Mar 2018, 10:18
Official

Good day Leanne,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly advise if you require assistance with regard to your upgrade or assistance with regard to the device itself. I need this information so that i know where to escalate the issue. If your complaint is regarding the device itself, kindly contact our data support centre by dialing 1555 from your MTN cellphone.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

LF
Leanne F's update19 Mar 2018, 10:32
Reviewer Update
Hello Ishie, I have the upgrade (Iphone X) so its with the new device. I cannot receive the short pin verification codes (as sms) on the cell. But i do receive sms's. My issue whilst the problem is very significant whats even more of a concern to me is that I got passed from person to person and then every time I called 1555 or anyone the lines got cut off and no one calls you back. I spent an hour on the cell yesterday and an hour today whilst getting transferred to from person to person and getting cut off all the time. This was beyond frustrating.
LF
Leanne F's update19 Mar 2018, 10:38
Reviewer Update
Someone in my office suggested I put sim into y old cell to see if I would receive the Codes on the old cell. Still nothing so it has to be an MTN issue not the phone as it also doesn't work on my old cell phone.
LF
Leanne F's update19 Mar 2018, 11:29
Reviewer Update
can you please get back to me as its not the device and no one is assisting me. I NEED HELP - please can somebody help