MTN Customer Service

<p>Recently updated my contract with MTN and took the Blackberry Priv. Issue is NO accesories available at any MTN store to protect this R17k phone..... So I emailed MTN Customer Service for assistance. The reply I reveived from Tumelo Monyatsi, and I quote was as follows - "Please advised visit your nearest MTN store for accessories and products.". I was a bit frustrated with this response since I would not ask Customer Service to intervene if accesories for a phone they make available in store were available. So I advised Tumelo that I actually have already followed this route (as most consumers would off done prior to contacting customer service.....). So I rep**** to Tumelo to share this "information" with him to which I received the following response from Tumelo (and I quote....) "Please note we only deal with email correspondence so further assistance your accessories kindly be advised to call the Store where you bought your handset." OBVIOUSLY THE STORE AT WHICH I UPGRADED AS WELL AS NUMEROUS ORHER MTN STORES WERE UNABLE TO ASSIST. So where to now???? I repeat. The phone is worth R17k. Accesrories would off been nice to be able to obtain to protect the phone don't you think? I feel that Tumelo is actually questioning my intelligence with his 1st response which I don't appreciate nor have time for. If you sell a product accessories should be available. </p>