MTN customer service -0

Monday 14 October 2019

I am highly upset about the customer service i received from the Manager of the K90 - MTN Store. I app**** for a laptop contract (as I already have a cellphone contract with MTN). They said 2-24 hours for a response. Tuesday morning 15/10/2019 I phoned to follow up on the process as this is urgent I can't manage without a laptop at work. The manager said he'll refer the application to a supervisor, and he'll phone me back before 12pm 15/10/2019. I phoned the store at 3pm (as this has been the full 24hours since app**** for the contract), he didn't speak to me, neither did he phone me back later on. It's Wednesday 16/10/2019 @ 12 pm and still no response or phone call. This is unacceptable, I also have my job with the basic manners and decency. I will cancel my cellphone contract when it's due for upgrade and find myself a service provider that at least try and keep their clients happy.