MTN Customer Has Fallen
<p>I write this note with a bitter heart, I know MTN is a business and they need Payments for services rendered lately I am not happy with their service.</p> <p> </p> <p>i skipped a payment and my services were barred. Problem I have with them is you will never receive any communication regarding they position on your account. All you get lately silence and its upon the Customer to do the following. </p> <p> </p> <p>i have paid much of what I owe and have called MTN to open myline and once more all I got is no Sir contact Legal which is a third party company which is handling your account(That till now I never knew my account was with them explaining the high costs I endured). Once I call the third party company MDB they cannot even trace my account using the details they requested.</p> <p> </p> <p>i can go on about the services I get from MTN and I will sum it up into"Loyality has left" you guys suck and wish I didn't renew my contract. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status, account has not yet been handed over. An urgent request has been sent to our Legal Division to assist and provide an update on account status as well as arrange a payment plan.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status, account has not yet been handed over. An urgent request has been sent to our Legal Division to assist and provide an update on account status as well as arrange a payment plan.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
