MTN customer experience is very bad

I am so frustrated with MTN and its inefficiency. Since 26 October 2018, I have been trying to upgrade one of my contracts that I have with them in order to get the new Huawei Mate 20 pro. I have also pre-ordered the phone with Huawei and with MTN in order to get the Huawei watch and the colour I want. I wanted to take the deal they have on the phone on the business side because is a much better deal than what they have on the consumer side. They tell me no I can’t get that deal because is a business deal unless I have a business. I still don’t understand why they are *********** the consumer by offering them terrible deal where you get the same phone on they “Made for Me S” plan which gives you 50 anytime minutes, 50 SMS’s and 350MB data at R799. While on the business side you get the same phone with 400 anytime minutes and 6,5GB data at an extra R50 = R849. They expect us not to complain about such. I decided not to get into any argument and got all the business documentation that they needed in order to get the business deal in time to submit my information to get the Huawei watch. I took my business details on the weekend 10th November 2018. Today is the 14th November 2018 the closing day to register my purches details in order to qualify to get the Huawei Watch, I still don’t have the contract. I have been told so many stories, is rejected because the details are not correct, system error, etc. This moring I am told it is approved but still the contract can’t be done because of this and that. Why I am so fed-up with MTN, 1. Lack of visible leadarship: How they treat us as their clients. I have tried to escalate this but it is so difficult because you don’t get a manager who will take accountability of your problem. 2. How their deals are not fair 3. Many system errors or issues I don’t know if is lack of training or just bad system planning. Or lack of processes. I just don’t know 4. MTN customer experience is very bad. I have been referred to many call-centres with not help instead dropped calls while waiting, I have visited different stores to get assistant Brooklyn, Mall of Africa and Menlyn branch where I am currently being assisted, they don’t know much about business deals. The whole customer experience is disjoint. As a result of all this

5. I lost an opportunity to claim my pre-order reward.