1 reviews | Active since Nov 2018
Mtn customer disappointed
I've been a long standing customer of MTN. Currently I have 2 contracts with them, one of which is a data contract of 80G per month at R299. On the 12th of April 2020 I received an sms stating 80G's has been loaded and when I checked my data I saw Only 40G's was loaded. I've called, emailed and sent a message on FB messenger for assistance. I received a response from FB messenger asking for personal details which I feel I cannot disclose on FB Messenger. I've asked for a consultant to call me but to no avail. I'm getting really frustrated as I'm working from home and require the data to do my work. It's sad that cellphone network providers are quick to call when our accounts are outstanding but no one bothers to assist when the customers have problems. I really need my account rectified.
Thank you for your email, we sincerely apologise for the inconvenience caused.
Kindly note that your plan gives you 40GB Anytime data + 40Gb night express data- total = 80GB
Please note that the USSD code to check the different wallets is *141*2# or through the MTN App.
Kind regards,
MTN Complaints Team
Nonz.
Best regards,
Thank you for your email, we sincerely apologise for the inconvenience caused.
Kindly note that your plan gives you 40GB Anytime data + 40Gb night express data- total = 80GB
Please note that the USSD code to check the different wallets is *141*2# or through the MTN App.
Kind regards,
MTN Complaints Team
Nonz.
Best regards,