MTN- customer daylight ******* persists!

Same experience as with other complainants. I was told my contract has expired yet when I upgraded into a new discounted contract that was supposed to be R650.00 a month, R2777.00 was deducted in June and R1599.00. Follow ups, including telephone, written, requesting recordings. etc have yielded nonsensical responses that did not address the issues raised. MTN is not taking responsibility for the conduct and actions of its staff and there’s no consequence management. As consumers we are being ********** period, with no recourse.