MTN Customer Concern

Hello Peter..

Please assist, I have a contract (router and data) With MTN which is still active.. recently I have lost connection when using my data and I called MTN customer service and a consultant confirmed that my account is active, no errors and my SIM card is fine.. so I visited MTN store so they can assist me they found out that my router have a problem and I have to give it to them for repairs, they said I should bring our agreement paper,router, box and charger, I have everything except charger and I told them that I broke it they said I must bring it as is of which I can’t cz I have lost it sometime ago, I asked if I can buy one from them they said they don’t have it now my worry is that if I had a broken one there was no way they could use it but they would’ve make a way to make it work .. please assist.