MTN customer complaint

Someone from a call centre opened a order for a upgrade. I did not give cincent for the upgrade. Instead i want to do a pakage change. Since the order is open. I can not do a package change and now have to pay more each month for less data. MTN head office can not help because the upgrade is open at a 3rd party call centre. I dont know if MTN is allowed to give my personal info to 3rd party call centres. I logged a complaint at mtn cusomer service on the 19th October 2022 and still had no feedback. I also logged a complaint at inition group call centre also no feedback. The only person in the group that is trying her best to assist me is Rebecca at MTN Nelspruit.