Mtn customer complaint.

"Hello,

To whom this may concern my name is Cornelius O'Kelly.

I've been a mtn customer for a long time now. I've had some issues with mtn service in the past and I was helped the previous time I had to lodge a complaint.

Last Saturday (06/02/2021) I went to MTN to upgrade two of my contracts as they were due for upgrades this month. I have a data Sim which lately gives me such bad internet speeds which I can't understand because its capped. Its not like its uncapped where I should be throttled for using to much data?

The second contract was my phone contract, I wasn't too sure what phone I'd want to get and they showed me the s21 range, I wasn't too excited as it was a little more expensive than what I wanted to spend. They then mentioned the free gifts that I could claim and I will attach the screenshots of those confirmations in this email. To my surprise they said that I would be able to claim a Samsung TV. This made the extra money that I would pay all worth it and I decided to go with this phone.

We then proceeded to claim these two gifts. (See attached as mentioned) I was then called a few hours later and informed that I wouldn't be able to claim the TV anymore for some reason?

I feel extremely irritated with the service I am getting with my data sim and the fact that I went for a contract and now I can't get what was said to me. I am at such a point where by I will return the phone and ask for my money back for the silicon screen protector that I bought and we will let all my contracts expire and I will part ways with MTN and rather move to another service provider.

I hope we can resolve this before it gets to that".

Kindest regards Cornelius O'Kelly.

This was sent to the complaints department on the 10th Feb 2021. And to date I haven't even received any feedback via email. I have tried phoning mtn 2 times after sending the complaint and they just brush it off. The last time I phoned I was just told to go to the store manager, whom in the past has had no intention of helping me at all, and thereafter a message was sent to me saying the query has been resolved. I honestly cannot believe this!