MTN customer care(less)

MTN launched their Superflex contract and upon signing up, i asked if its possible to port my number from Vodacom to MTN on the Superflex, they advised me that it is not possible, so they gave me a new number.

2 months later they eventually made it possible to port onto the Superflex package. I was advised by the consultant to cancel my current superflex and take a new superflex with my ported number, so i did.

I requested for my 1st number to be cancelled via email, I was advised that that it was sent on the relevant department, I followed up again on the status, no reply - I contacted customer care with no success, the IVR routing does not work.

I regret porting to MTN and will NOT advise anyone to switch to MTN.