MTN customer care, wherefore art thou!!!

I've spent 2 weeks trying to get hold of someone by phone and email as the SIM card I ordered on behalf of my 82 year old mother has not been delivered but has conveniently for MTN, been paid for on the 10th July.

Yet their customer care or should I say, non-existent customer care, doesn't seem to be able to perform the simplest of tasks and have this matter resolved or even respond with some helpful information.

I have provided the order number and my mother's ID and I then provided the ID in the correct format, but still your customer care department cannot resolve this. And of late, your escalations department cannot even be bothered to reply to this matter.

I wish I had checked the reviews on HelloPeter prior to suggesting my mom move from Vodacom to MTN.

Scary to think this *********** company has the market share in South Africa.