MTN customer care SUCKS!!

MTN direct online shop absolutely useless!!

About a month ago I did my contract upgrade with mtn, after going to a few local mtn shops in my area to view options and to find out stock availability, that ended in a complete waste of time because every single shop just tried to sell me a Samsung, Apple or Huawei... I am not interested in any of these overrated ****py phones and none of the stores were willing to order my phone and just said no stock. I then did an enquiry on their website and the device I want and the following day received a call back to do my upgrade and all went smoothly. I asked the consultant if there is stock of device and she rep**** that there is and I should receive my phone within 3-5 days. This all happened on the 20 March 2018, until today the 22nd April 2018 I'm still waiting for my phone!! First they sent the phone to Natal (I stay 60km outside Joburg) then after confirming my address for the 2nd time I waited 2 weeks for the phone to be sent back to Joburg and to me, finally 2 weeks later the courier finally arrives with a Samsung S9 (I don't want or asked for a Samsung, it wasn't even mentioned) I sent the device back with the courier and phoned MTN and told them about the problem and was informed that once they get the phone from the courier company they will send the Sony to me. It's been 3 weeks now and a daily phone call to mtn and everyday i get a response that the consultant that helped me with the upgrade will call me back with an update. And everyday I hear nothing from mtn and after a 30 min waste of time with the call centre and no solution nor even a willingness to try to help just a common daily reply of an email was sent and that's all they can do!!

MTN clearly doesn't give a damn about customer service or loyalty. (I've had mtn contract for 22 years!)