mV
maggie V
1 reviews | Active since Mar 2015
26 Mar 2015, 13:03
MTN customer care sucks
Since December 2014 i have been trying to get MTN to contact me to Cancel my contract with them , ihave emailed them more the 20 times already , i have phoned more the 100 times if even been to the mtn store in east rand mall , and nothing if you phone the phone drops they dont reply on email and the stors are saying i have to phone to get my contract cancell <br> <br> <br> CAN MTN PLEASE WAKE UP!!!!! i already want to leave MTN due to bad customer service after 4 years and go over , can i please just get this contracted cancelled i have 2
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2015, 08:04Hello maggie***8,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Apr 2015, 08:04
Official
Hello maggie***8,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***