BD
Burt D
1 reviews | Active since Mar 2009
25 May 2015, 11:04
MTN Customer Care - Service stinks
MTN Customer Care???? I have sent two e-mails to their [Email Removed] querying the exorbitant costs that have been levied to me this month, to no avail!!!!<br> <br> If this is the way they propose doing business they can shove it . . I will cancel my contract due to non-performance ad move onto a network that appreciates its clients.<br> <br> MTN, your customer care / service stinks!!!!<br>
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MTN South Africa's replyOfficial
28 May 2015, 15:41Hello Burt,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged for high data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged for high data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
MTN South Africa's reply28 May 2015, 15:41
Official
Hello Burt,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged for high data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged for high data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***