MTN CUSTOMER CARE - NO CUSTOMER CARE

I have been a MTN customer for many years. As it goes with service providers I've had my fair share of ups and downs. My recent experience takes the cake.... In Aug 2023 I changed my debit order details from FNB to Discovery. No hassle, my debit order ran smoothly each month. In Jan 2024 there was a problem with my debit order and I immediately phoned MTN to find out why the system says my debit order was unsuccessful. I was told it was just a system error, due to all the public holidays and it being the festive season and all, all will be restored next month. In Feb 2024 and Mar 2024 the same thing happened. I was given the run around from both MTN & Discovery on whose fault the problem is really. I finally logged a complaint with MTN on 02 Apr, no reply for weeks. Got a call last week saying they've been trying to resolve the problem, they can't explain it but I must please be patient. I specifically asked the person what happens if my debit order does not go through AGAIN this month and I was told, then just make an EFT payment the next day... which, like an idiot I did. On 02 May my account was suspended - no warning, no communication or sms - NOTHING. Trying to speak to "A Service Champion" is like speaking to a brick wall. Everything gets blamed on "the system" and you are promptly told "there is nothing they can do to help". Why even bother having a customer care line then, why employ people who could not give a dam to try help a customer. I AM LIVID! I DON'T KNOW IF I SHOULD LAUGH OR CRY!