HK
Henk K
1 reviews | Active since Mar 2009
08 Jan 2020, 19:12
MTN customer care lost the plot
Service paid for but not rendered after eighteen months and yet they will not refund payments. Complaint lodged on 3 Dec 2019 - they only responded on 8 January Payments were made for itemised billing but these were not provided since August 2018. Still no itemised bills on 8 Jabuary Absolutely no sign of an apology from MTN
They say they will respond after 8 hours -what a joke
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Jan 2020, 08:22Good day Henk K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the credit has been passed on your MTN acc and is currently reflecting.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the credit has been passed on your MTN acc and is currently reflecting.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jan 2020, 08:22
Official
Good day Henk K,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the credit has been passed on your MTN acc and is currently reflecting.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the credit has been passed on your MTN acc and is currently reflecting.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,