MTN CUSTOMER CARE LINE A COMPLETE WASTE OF TIME - APPALLING SERVICE

Absolutely appalling service from MTN.

I lost my phone on 31 December 2022. I called their customer care line to blacklist my phone on 01 January 2023. However to my dismay i called back again on 02 January 2023 for the ITC number, notwithstanding that i made it explicitly clear that there banking apps on my lost device which left me exposed and vulnerable and after being assured that the phone is blacklisted and therefore not usable, i was told that the phone was never blacklisted. I requested that they blacklist it again. Further, i called to be assisted with a sim swap which i was told would be effective within 2-24 hours. 96 hours later counting from 2 January 2023 the sim swap is still not effected. When you call their agents, they are the most *********** bunch with no telephonic etiquette at all. They refuse to give your their names and the supervisor is never available. If the MTN number was not used being used for work related purposes, i would not even bother with this complaint. Would have switched to another network already.