1 reviews | Active since Jun 2018
MTN customer care leaves a lot to be desired
After numerous attempts in contacting MTN, we as a business does not any alternative routes to follow anymore, messages gets read but no feedback from any customer service department or accounts department
We cancelled all our MTN accounts in March 2018, since then the debit orders kept going off, after months of disputes we finally got issued an credit note for the wrongful deductions. Since then its been more than 2 months and no one can answers any correspondence on the refund of R182,819.54.
People can appreciate that this amount is material in these days.
This is a complete lack of professionalism from one of the biggest communication giants in SA.
I wish that this will encourage someone from the accounts of customer care department to finally follow up on months of correspondence from our side with no return.
I can be contacted on ***
Thank you, assistance will be greatly appreciated.
You can contact me at ***
my email is ***
Thank you, assistance will be greatly appreciated.
You can contact me at ***
my email is ***
With regards to above
We have gone through this whole process over and over, but till date all we get are promises to call us back or get back to us. We have send reconciliations, proof of emails, cancellation and everything that is need, but all response we get is - we will get back to you, its already 3 months later.
This is completely ridiculous for a company of your size. We have dealt with 3 people for MTN so far but to no avail - it seems like there is a complete lack of professionalism & sense of duty, which is sad to say the least
Can i please ask that someone from MTN contact my company to sort this issue out
Contact details:
Thorburn Security Solutions - ***
Melissa van der Merwe - ***
Emile Raubenheimer - *** - ***
With regards to above
We have gone through this whole process over and over, but till date all we get are promises to call us back or get back to us. We have send reconciliations, proof of emails, cancellation and everything that is need, but all response we get is - we will get back to you, its already 3 months later.
This is completely ridiculous for a company of your size. We have dealt with 3 people for MTN so far but to no avail - it seems like there is a complete lack of professionalism & sense of duty, which is sad to say the least
Can i please ask that someone from MTN contact my company to sort this issue out
Contact details:
Thorburn Security Solutions - ***
Melissa van der Merwe - ***
Emile Raubenheimer - *** - ***