MTN customer care is customer nightmare

<p>On 23 January 2017, I updated my credit card details with MTN Customer care, I was assured that my credit card changes was updated on their system. On 2 February 2017, I was informed by SMS that my payment was RD and to pay the amount plus a RD fee. This was not due to insufficient funds on my part, but that the credit card details were updated too late. In this modern day of cellphone banking and technology, how long does it take to correct a customers details on their system . If it was even updated. </p> <p>I paid the amount of R303.86 , which is R292.46 plus R11.40 RD fee. I phoned MTN to get the correct email account for sending the proof of payment. Standard Bank sent the proof of Payment to Mtn. I also sent an email with the proof of payment to MTN collections. I received this email from MTN: </p> <p>"Good day ,</p> <p>Thank you for emailing Credit Management.</p> <p>We apologize for the delayed response.</p> <p>Kindly note that the payment has been allocated on the account.</p> <p>Kind Regards,</p> <p>Justin Mo***eng</p> <p>Credit Management<br /> MTN SA</p> <p>Reference Number: ********** 8"</p> <p> </p> <p>I received an SMS , on the 6th: kindly pay R292.46 immediately, and my outgoing call facility was suspended. </p> <p>After forwarding the above email and proof of payment to another department, I received notice that my services will be reconnected within two days. </p> <p>Today , the 8th I receive a threatening sms, that if I do not pay R292.46 immediately, MTN will take legal action against me. and full service suspension. I have paid today another R292.46 into their account and sent the proof of payment. </p> <p>Now if MTNs accounts department cannot add up R292.46 plus R11.40 RD fee and see that that makes R303.86, then I really despair. And it will take forever to rectify. </p> <p>I am such an idiot for signing up with MTN again. I had similar problems in 2015. What a battle, what a nightmare. The worst service ever.</p> <p> </p> <p> </p>