MTN - CUSTOMER CARE IS A JOKE

From December 2014, shortly after my account was moved over from Nashuamobile (NM), I have been unable to find resolution: Two upgrades had been processed by NM just prior to the move, however I did not receive the new handsets. I requested the upgrades to be cancelled. I only found out later that the upgrade dates had not been changed back and I am being billed on the upgrade rates despite cancelling the upgrades.<br> <br> I have contacted the MTN call centre a few times and sent many e-mails to customercare & retentionsescalations attempting to get the problems resolved, with no success. Staff spoken to or e-mailed are Monde Ndzama, Kagiso Kekane & Leonie Tiel. Reference numbers are *** / ***8 / ***1 / ***4<br> <br> Charging people for things they did not receive amounts to *****ing and not having the courtesy to respond to valid complaints or deal with dissatisfaction amounts to arrogance. Customers are expected to waste their time chasing after useless MTN staff? I want this sorted out. I am sick of your company and I will continue to tell anyone who cares to listen about your wretched \customer service.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;447262;202;9;5;0;1;0;0;5;15/07/02 8:56;1053;1;15/07/01 17:12;15/07/01 15:23;Claim done and settled in 2 days;6,30E+12;Home claims;***;Hi. Just is a Big Thank You to Hollard. I had to claim for a new geyser on my home owners insurance. I got the claim form on the Wed, the go ahead same day. Plumber gave me Invoice on the Friday, fwd'd same to Hollard and on Sat morning i was refunded<br> <br> Well done to all involved, what a pleasure. Can i also mention i moved this insurance from Outsurance to Hollard as the annual premium was much lower. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;398834;140;14;2;0;1;0;0;2;15/07/06 8:20;1053;NULL;15/07/03 16:32;15/07/03 14:47;Bad attetude regards complaints;;Mark;***;After iv found a object in yoghurt from pick and pay packed by dairybell .Mark from pick and pay garden route mall George Western Cape.Dairybell andpick andpay has ignored me for more than a month, they havnt even offered Nything towords the finding.They keep on telling us that they will get back to us, but im stil waiting more than a month.the attetude towards customers by dairybell and pick and pay are very disgusting.if there attetude are that bad towards customers how bzd are tbere attetude regarding haccp in the factory, pick and pay s attetude regarding audits , are very bad.you can just immanage how bad is the attetudd regarding there high care area, to allow objects in peoples pockets toolboxes ets.this is bad how many foren objects will you find in pick and paybrands. This is very very bad.cant trust pick and pay and dairy bell products.be ware South Africa for pick and pay brands packedby dairy bell.<br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;388641;720626;38;2;0;1;0;0;2;15/07/13 12:44;1053;NULL;15/07/07 21:01;15/07/07 19:11;SO SUPPORT WHATSOEVER;8,30E+12;;***;I have been complaining / fighting with Web Africa for the last week trying to get an explanation from them as to why they have cut my services without consulting me and when the reason for them cutting it was because of an error on their system. <br> <br> Consequently by website + client websites were down from 21 June to 6 July. <br> <br> All I am trying to achieve is some form of an explanation as to why it happened when what they are going to do to prevent it from happening again. <br> <br> Some of my sites are STILL NOT WORKING, but I have tried to get hold of them via Phone, Logging Support Tickets, Numerous complaints on Facebook, Complaints on Twitter, even directly to their CEO, with absolutely NO RESPONSE. <br> <br> I am at my wits end. <br> <br> They dont mind to TAKING MY MONEY THOUGH. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;782030;359;20;2;0;1;0;0;2;15/07/13 12:23;1053;NULL;15/07/08 20:48;15/07/08 18:50;Hair in my food;;;;Found hair in my food... left all the food right there. .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873021;748506;1;2;0;1;0;0;2;15/07/15 8:12;1053;5;15/06/26 0:00;15/07/14 14:39;Missing retrenchment documents;8,21E+12;Craig;***;On the 26/06/15 i went to Montague gardens branch to submit my retrenchment document's the consultant Craig helped me and assured he would send the document's away and that he had all he needed. On the 8/7/15 after receiving no response i called the head office who informed me no documents was submitted. After calling the branch i was told by Craig that he cant find these document's and whether i can resend the documents since on the 26 they were very busy and he probably misplaced these documents. Today on the 14/07/15 i went into the Promenade branch the consultant then called the offices to hear if they've recieved these documents and if if there is progress. Again she was told no documents has been recieved regarding the notice of retrenchment. So after calling Craig and holding the line for about 7 mins while he go looks i dropped call and have till now not recieved a response. So hopefully via hellopeter ill get some help?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873071;353;5;2;0;1;0;0;2;15/07/15 9:56;1053;NULL;15/07/14 18:14;15/07/14 16:23;downgrading;;;***;When having no dstv access and trying to apply for the standard package easyview. Previously I was on family view. They will not downgrade me unless I pay the full family view price when I have had no dstv access at all. Refuses to let me speak to a manager. So I am being forced to pay for something I don't have, and they will not downgrade me. I am furious at this. Why should I pay for what I don't have and be refused to downgrade without paying the previous package. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;296514;837526;4;2;0;1;0;0;2;15/07/16 11:03;1053;NULL;15/07/15 19:14;15/07/15 17:30;Misleading sales people and really bad product;7,61E+12;all;***;I have to give credit where it is due i have been a smoker for 20 years and have fallen in love with my twisp and am happy to say have not touched a smoke in 8 days but i am really unhappy i have the twisp edge a black one i was told the coils would last 3-4 weeks my first coil i changed after 9 days due to the awful taste i could not bare and also being new to the twisp was not sure if it was a dead/dying coil now i have almost been on a new coil for a day and the stuff tastes burnt just like the 1st coil how can a coil be faulty after one day i have been reading about a lot of issues with this model(edge) if it has issues why sell it i want to change this model for a model that is durable or al least has decent coils that last for a while i am willing to pay in a diffrence but come one this coiil issue is not on either that or i demand a full refund !!!<br> <br> ps I went for the twisp brand as i thought it was a market leading brand so far i dont think so and before there are any excuses i have only used your liquid which is the rebel bought on the 6th of july i have one refil left that showes i have not been smoking the hell out of it either ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;699920;202;9;2;0;0;0;0;2;15/07/21 12:30;1053;NULL;15/05/25 0:00;15/07/20 18:57;Bad Service;9,01E+12;Finrite;***;i have had a tremble service with this company over the past few months which made me a very UN happy customer.<br> Firstly i do thank you ll for you ll time reading this as this has come in the wrong time,i know you ll guys have aloft of complaints to see too.<br> i have Sent my phone in for repairs Twice and this incident has happened on both occasions,the first time in April my Mobile went in for repairs its took Fin-rite Two Months to get this sorted out,i have been running up and down to the store in Gateway(JET) which i received no phone calls about my phone until i had to go into the store and phone them(Fin rite) personally myself,then i had my phone after this First incident which was not Fix as they confirmed it was.<br> The second Time i sent it in which was in the Last week in May 2015,after a month i went back into the store and they have informed me that the Phone has not been seen to and that they on it which i need to pay my claim and get this after a week,spoke to a Agent(Zanelle Zulu),horrible attitude on the 09 July 2015,its going to be 3 months and no feedback,i need my phone because of work purpose and this is holding me back.I need the CEO To contact me ASAP ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856540;140;14;2;0;1;0;0;2;15/07/27 9:18;1053;NULL;15/07/24 17:35;15/07/24 15:45;Pathetic Service;;;***;Today i received the worst service from the floor managers at the pick n pay scott street mall. They were absolutely unhelpful in finding any of the products advertised, passing the buck from one to the next, assuming i dont understand zulu! At the till was worse, when they were not even aware of specials! Will definately think many times before i return!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;878586;857989;22;2;0;1;0;0;2;15/07/30 7:55;1053;5;15/07/29 16:01;15/07/29 14:22;HOSPITAL BILLS NOT PAID FOR 2013 ;7,60E+12;;***;In 2013 November was admitted at hospital at ICU and before I was at casualty preparing me for admission and the hospital got authorization (***)from the medical aid to go ahead . Since then the bills were not paid and I was called by the hospital to say where is their money , the amount that is needed is R 6464.27 . I did call the medical aid and they gave me lots of references and said they will investigate , later on I met with their consultants and told me that a report was written and they will pay the outstanding amount but it took time until I consulted Nthabiseng Ndini she said she will assist . Friday 24 2015 the hospital called me to find out when is the payment being done . I send Nthabiseng a whatapp to find out from her the feedback from the medical aid and she rep**** saying the wont pay . Need your help with this problem . Regards Priscilla Modisakeng ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;419792;873;41;2;0;1;0;0;2;15/08/05 8:51;1053;NULL;15/08/03 17:11;15/08/03 15:18;says I owe money but never tried to contact me;8,71E+12;;***;I have a membership at virgin active which was a year paid in advance they put up the fees so my YEAR in advance only made it to June this year. Now I was phoned to say I owe two months fees but I have not been contacted before either over email, telephone or message. But yet the computer states I have. I find this absolutely pathetic that I am accused of not paying without having knowledge that my lack of a year contract had gone onto month to month but virgin active fails to send communication on this.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;445638;1213;14;2;0;1;0;0;2;15/08/05 10:36;1053;NULL;15/08/04 18:51;15/08/04 17:03;Refund;8,51E+12;Penelope and Nicole;***;I bought items @ Mr Price on Sunday the 2nd of August using my cheque card. I changed my mind and returned them on the 4th of August with the price tags still on them, I also had my slip with me. They refused to give me my money back because I didn't have my bank card with me instead they gave me a gift voucher which I am now stuck with as I don't see myself setting foot at any of their stores ever again!!!! Seriously dissapointed with MrP:(;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881745;85;16;2;0;1;0;0;2;15/08/11 10:59;1053;NULL;15/08/06 19:03;15/08/06 17:26;Data Bundle missing;7,11E+12;Call Centre;***;I upgraded my contract on 23 July 2015. Included in the package is 500MB data for 12 months.When I did the upgrade I was told that the data will be loaded on 1 August. On 27 July I loaded 500MB data.On Saturday 1 August I checked my data bundle. There was only 492MB on the phone. If autopage loaded the data there should have been 992MB. I phoned Autopage on Saturday1 August between 08:15-08:30. I was told by the call centre agent that there was a problem and no-one on the Vodacom network received data. She said she will log a call and it will be sorted out within 48 hours. On Sunday, Monday and Tuesday I checked my balance but still nothing.On Wednesday morning at 07:58am I checked my balance and it was 484.21MB. This was data left from the data I bought on the 27th. I phoned the call centre again. They said that the data was allocated on the 1st of August and that I used it all. I said that it was not possible but they insisted. I then asked to speak to a supervisor but was told that they are all in a meeting and that they will phone me back.Needless to say I am still waiting for the call.On the 1st i used1,30MB,2nd764KB ,3rd 1,20MB ,4th 2,70MB ,5th 2,08MB WHERE IS MY DATA? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;329705;704391;9;5;0;1;0;0;5;15/08/21 9:26;1053;NULL;15/08/20 17:46;15/08/20 15:53;best service ever;***;Ntokoza Mdunge;***;South africa <br> Would to thank Ntokozo Mdunge shes the best of them all @ miway insurance from the beginning she was efficient I wanted to leave but bcos of the great service she gave me I will stay .she deserve incentives and wish miway can hire people like her;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886742;893260;16;2;0;1;0;0;2;15/09/10 12:06;1053;NULL;15/07/04 0:00;15/08/20 18:33;Non repairable handset;7,21E+12;Manager;***;I bought a Nokia Asha 201 R700 at Jet Idutywa in 31july 2013.Before 7days the phone began giving me headache of which i reported to Jet website and took the handset for repairs.The handset came back with a sticker 'Repaired' i called the Mtn repair center and they said it was because of a broken part. To be honesty i never enjoyed the phone but repairs time and again. I did all those a normal person can do but 5 repairs for same faulty'Application Error' slow processing,language error freezing. In july 2015 it was repaired twice but no change. I called Mtn but no solution was given. Its worse the retailer called me but never revert back to me. I have spent R690 in total costs to pik a dead phone. I need Mtn to cooperate with me and take the phone resell it to another customer alternatively compensate with another phone plus costs incurred. Mtn is failing us with poor chinese products. My money was never repaired. Take your junky phone mtn.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;593423;25;1;2;0;1;0;0;2;15/09/03 7:51;1053;NULL;15/09/02 16:16;15/09/02 14:18;Horrible service from Nedbank;7,71E+12;;***;i would like to complain about nedbank and the bad service. Its appalling. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;192816;167;23;2;0;1;0;0;2;15/09/04 11:13;1053;NULL;15/09/03 19:31;15/09/03 17:40;Ghost signals and billing for callouts;SWA01622;;***;About a month ago it came to my attention that our alarm doesn't send a signal to ADT when it goes off. I phoned them and they sent a technician to replace the antenna. Since then, ADT' has been phoning us almost daily with regards to a panic button signal that they receive. In the beginning we asked them to send out response because it happened when we weren't home. We only later found out it was a panic button signal that they received. They phoned us at all hours of the night and day, and not ONCE did we actually push the panic button or hear the alarm go off. They sent out technicians 3 times to fix it but they couldn't find an issue and finally the technician disabled the panic button entirely. We were still phoned by them. At out wits end, we cancelled out contract and moved to another security company who removed all the ADT equipment and replaced it with their own. We are still getting calls from ADT. I have phoned them about this and they promised to make notes on the system but it seems as if they are going out of their way to harass us. They also billed us extra for the call outs, even though the mistake is entirely on their side!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;467930;748506;1;2;1;1;5;3;5;15/09/07 8:04;1053;1;15/09/04 16:06;15/09/04 14:31;Debit order not canceld;5,81E+12;;***;I visit my local branch on Saturday 29 August 2015 to cancelled a Debit order on my account . They did all the paperwork and after specifically ask them if the debit order would not be submitted on the 1st Sept 2015, they say no it would't go through. In the meanwhile i did cancel the policy and got a cancellation letter from them. The 2nd of September 2015 the policy was deducted from my account. After phoning the bank they tell me to come again to the bank to reverse the amount. Now why do I need to waste my time in going back again to do the whole cancellation again. The first time I wait 45.00 min to be served and there was only one person in front of me. I'm working and my boss refuse to give me leave again for the same thing. Please sort this out and reverse the payment on my account my reference for the call to the bank is ***7.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;750705;357;16;5;0;1;0;0;5;15/09/12 7:15;1053;NULL;15/09/11 15:34;15/09/11 13:42;Vodacome - Amazing Outcome;***;Ettiene;***;I had my data billing exceeded completely which was unknown to me, <br> <br> I had raised the query with Vodacom who had taken the liberty of investigating the matter to the very end. <br> <br> To summarise - Ettiene had assisted by allowing me a credit to my data bundle bill. Within 2 days or so the query was resolved and the outcome was accepted and considered feasible to me.<br> <br> I thank you for an excellent service rendered and the pleasant responses on every email, despite me being so irate. <br> <br> You really knew how to have kept a customer level-headed with your prompt and amazing responses.<br> <br> Thank you once again.. God Bless<br> <br> Pst Donovan Govender;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;673636;879944;27;2;0;1;0;0;2;15/09/14 11:34;1053;NULL;15/09/11 19:36;15/09/11 18:01;always late on a Friday ;;airline;***;Every Friday the airline is always delayed always between 2 to 3 hours on the 11th September 2015 the flight is delayed from 17:15 to 20:45 previously it was also on a Friday night or was delayed by 2:30hours;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;896043;806;21;5;0;1;0;0;5;15/09/16 9:52;1053;NULL;15/09/14 18:16;15/09/15 16:19;Great service ;8,10E+12;Wayne Powell ;***;I enjoyed the service received from Wayne Powell at 1Life Direct.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;619662;624;4;2;0;1;0;0;2;15/09/19 9:03;1053;5;15/09/18 17:14;15/09/18 15:30;Pathetic after-sales service;8,81E+12;;***;Hi, I must start of by saying that I'm very happy with the products introduced as well as the features. However, I'm extremely disappointed with regards to the after-sales service. Let me explain... My Samsung Galaxy S5 cellphone which has fallen and the screen has gotten damaged. I gave the cellphone in to the Dion wired store on Monday (07/09/2015). The guy that took my cell in for repairs under warranty told me that it will be ready in 3 to 5 days. I visited the store on the 5th day (Saturday - 12/09/2015) in hopes of getting my cell back. Only to be disappointed. The guy told me that he ordered parts from Johannesburg and he is still waiting for the 1 part to arrive. He has also shown me that he ordered the parts. It is now the 17:21 18/09/2015 and I have visited the store around 5pm and the guy tells me that the parts have not arrived. Now, think about the 2 complete weeks that I have been put at inconvenience because of the late delivery of parts. I really do not blame the repair guys in the store as they have been sending numerous notices for my parts. Anyway, I'm extremely upset and will be in contact with you when I get my phone. How long more must I wait for my phone?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897509;359;20;2;0;1;0;0;2;15/09/23 11:37;1053;NULL;15/09/18 19:11;15/09/18 18:04;Ordered a take away to be delivered ;;Do not know.;***;I ordered a take away and after 55 minutes we called to ask where our order is and then the person ask for my contact number and he would call back, I waited a further 10 minutes and no call. I phoned back for the 2nd time and the lady said she'll put us through to the person who took our order, when the man answered he asked who took the order and I informed him the the lady put me through to him as he took the order he the mm mm muttered and said the driver is on a bike and they ride slower due to weather and we informed him how can he take so long it's not far from us. (The distance is only /-3 km from the KFC in Sarnia to my flat).<br> At 7:20 pm the food arrived and on my slip the time on the slip was 6:28PM and to top it off they charged Double for delivery.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851628;28;1;2;0;1;0;0;2;15/09/25 7:17;1053;NULL;15/09/23 15:40;15/09/23 13:44;Credit Card Anomaly And Credit Increaset ;8,91E+12;;***;Last week Saturday I walked into the ABSA branch in Somerset West town (on the main road) to enquire about an anomaly I experienced regarding my credit card limit. It was strange and highly unlikely that I would set my limit to R3300. The limit I initially had set on my account was R4000.<br> ABSA was not able to elaborate on this matter but I decided to request a credit limit increase anyway. I submitted all the paper work that was required and was told to contact a number to enquire about how long it would take. I was disappointed when I found out it would take 72 hours to process. <br> <br> This entire week I kept calling to track progress and each time I called was told that I would have an answer by Wednesday. Today I called and it was said that my application does not even exist. I spoke to management however they are not answering my calls now. I would like to get this resolved immediately as a matter of urgency. I am absolutely livid and extremely disappointed at the lack of customer service I received from ABSA thus far. Fortunately for ABSA I cannot put every detail in this complaint but can tell you that the service I've received is outright disgusting. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899608;763825;6;5;0;1;0;0;5;15/09/28 8:42;1053;NULL;15/09/25 16:54;15/09/25 15:09;Resolving a purchase and showed me a shortcut ;6,31E+12;Abby Boucher;***;A Prepaid24 electricity purchase (Falling under City of Cape Town with their additional confirmation system) got stuck.<br> <br> I went onto the Prepaid24 support web-site and got immediate and efficient feedback and re-confirmation of my purchase code through their live support chat system.<br> <br> The agent, Abby Boucher also explained to me a more efficient way of doing my future purchase.<br> <br> This is awesome and excellent service. I am really impressed. Thank you.<br> <br> Dawid;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;857428;624;4;2;0;1;0;0;2;15/09/28 9:10;1053;NULL;15/09/25 17:17;15/09/25 15:37;No Response;8,21E+12;;***;My phone is still under warranty. I called to log that it only works if it is charging, was told to take it to SSS cellular. I took it in and was told that because my screen is cracked that must be fixed as well but is going to cost me R1300. The lady also gave me an option of purchasing a battery for R500. Apparently there is a policy in place that my phone must look like new after it has been repaired under warranty. This is total nonsense, the battery is swollen and I am unable to use the phone, this has nothing to do with the screen being cracked. It seems that Samsung just wants to make excuses not to pay for the repair of the inferior battery. I have a reference number and was promised by the call centre that I would be contacted in 48 hours. I was not. I called today only to discover that the supervisor didn't come to work now I must wait longer. REALLY? Surely her work should be done even if she isn't at work? Why must I now be liable for your staff absenteeism? I will never purchase a Samsung phone again! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;552956;721;24;2;0;1;0;0;2;15/09/28 9:40;1053;NULL;15/09/27 18:04;15/09/27 16:07;bad service;;;***;On the 12/09/2015 I went to a Sasol garage Makwane in Qwaqwa Free state to fill up my tank (my car) and I was helped by Tankiso. She told me the the petrol cap was in the opposite side but she will check if the pipe can reach my petrol cap after that she asked me how much I am going to pour and I told her, then she just left without saying a word and without helping me to help another customer that arrived after me. I stood there for few minutes waiting to be helped until one of the guys that works there ask if I was helped and I said yes, there's a lady that is helping me . when I look around the lady was helping someone else. I then went to the supervisor to complain about the level of service I got n the supervisor phoned the manager and the manager said I should leave my details he will call me on Monday 14/09/15 after resolving the issue but up until today I have not received the managers call.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887439;760681;37;2;0;1;0;0;2;15/09/29 8:01;1053;NULL;15/09/28 16:23;15/09/28 14:28;account;8,60E+12;;***;In 2007 i had a debt with truworths then it came to my attention that there was amnesty so how come im i still listed with R3600 because the debt is over 7 years old.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;314279;795223;13;2;0;1;0;0;2;15/09/29 8:48;1053;NULL;15/09/28 16:52;15/09/28 15:15;POOR ROADSIDE ASSISTANCE;***;Sinhle Kortjas;***;I'm a Ford Assist client which subscribes to AA , on friday the 25th I had a breakdown, it took close to 1,5 hours for AA to arrive and after that the technician did a tow truck referral . When I called I spoke to Sinhle Kortjas who said she is not sure when the tow truck will arrive and that was at 1am on the 26th. Her tone was very rude and when I asked her where will they be towing my vehicle and if something goes wrong who will be blamed, she told me that it will be towed to an AA yard and I can blame Ford should anything happen. I was told that the vehicle will be told and I must see how I get home from where my car broke down (the tow truck arrived at about 2:00 am. With her attitude she told me that the vehicle will be towed to the nearest dealership on Monday (today). Today I called Ford roadside assist and I was told that AA towed vehicle to a Ford dealership in Gezina, I called the dealership and the car was not there, I then called AA again and was told the car is still at the AA yard. So, since Ms Kortjas on behalf of AA was so sure when she \advised me\"" (as she kept on saying) that the car will be towed on Monday the 28th. What happened?? """