MTN customer care is ***********

My contract is due for upgrade and I repeatedly told the consultant that I would like to end the contract and switch over to prepaid. To which I was told is not possible as I will be paying the remaining debit orders as a lump sum. She then proceeded to upgrade my contracts to month to month, which I didn't want I wanted to cancel. She also failed to inform me that they take upfront payments and double payments. Now I'm struggling with the call centre. I've been on the phone with 6 different consultants, NONE of which has assist me to cancel. All they do is explain to me why I should be canceling and why I shouldn't be using prepaid as I would still be paying for Airtime and data to keep my sim active, the more I say I know and I understand and I still want to cancel, the more the phone gets dropped and I am still faced with the same problem. My contracts have still not been cancelled, I have to phone again just to find that the call gets upruptly ended.

I will not recommend anyone to apply at MTN