MR
Marie R.
1 reviews | Active since Mar 2013
14 Jan 2016, 10:36
MTN customer care incompetence and lack of service
For several months now I have been trying to get MTN Customer Care to simply update my physical address on my online profile and statements, so that this reflects correctly. Every time I try to change it on my online profile it doesn't update. I have phoned, emailed, asked to update when I renewed my contract, but still it remains unchanged. How difficult can it be to assist one customer in updating their profile details so that it reflects correctly?! I find their incompetence and unwillingness to assist or apologise for the inconvenience and incompetence very frustrating!!
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MTN South Africa's replyOfficial
15 Jan 2016, 14:47Hello MissMR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation, your physical address has been updated on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation, your physical address has been updated on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Jan 2016, 14:47
Official
Hello MissMR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation, your physical address has been updated on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation, your physical address has been updated on the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***