MTN Customer Care for Renewal

To whom it may concern

My 5 contracts are up for renewal. 4 of these have been with MTN for 4 years and the balance have been with MTN for over 20 years. Now that its time for renewal, I was told that I will be offered personalized deals to each of my numbers. This however was not the case as I went instore and was told that deals will only be available on one of my numbers and that I should contact MTN retentions department with regards to the other 4 numbers. I contacted MTN Retentions on the 27th November 2020 and was told that they will get back to me. It has now been 11 days and no response. The MTN employee at the store informed me that tomorrow will be my last chance to access any deals relating to the one above mentioned number. Today on trying to contact MTN Retentions again, I sat over an hour on the call with no response.

This is poor customer service on behalf of MTN as I am unable to get assistance online and instore, especially since I’ve been such a loyal customer.