MTN Customer Care, Eish.......
<p>Wel its taken 47 emails during the month of Feb to still not have the issue sorted out, there they go billing me again....!!! A subscription I have not agreed to, as the little black box called a wifi router does not have buttons to confirm subscriptions, but they cant seem to understand that and keep referring to a handset, they clearly need to have a "Look and Tell" within their office hours, but then again, are they there !!! Issue 1: More than a YEAR, still not credited and not been told how someone managed to upgrade my wifi to a handset. Issue 2: Still cannot tell me how someone managed to subscribe on my router, and after various emails, eventually finding out who it is, the actual company credited me, and confirmed that there is no subscription, and once again, MTN bill me. How many other individuals are caught this way, maybe thats how the company keeps afloat ? As its definitely not due to SERVICE !! Coverage I have been battling with, I was told someone would contact me in 10 days time....hahaha can you believe that. I will be reversing your payments, and I will not be contacting you again, Lets see how long it takes MTN to wake up !!! Worst Company I have ever had to deal with !!! </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a Content subscription can also be done via the Internet, please make sure that the downloaded information does not include a subscription.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a Content subscription can also be done via the Internet, please make sure that the downloaded information does not include a subscription.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Cancel my contract with immediate effect, I no longer wish to deal with a Company that still cannot even sort out an issue of over a year ago. MTN still owes me money for that !!!! Therefore I assume, the new issue wont be sorted either, and from your response above its clear you have not even investigated the problem, as you clearly have not clue of the problem, when you say " it can also be done via the internet" I purchased vodacom prepaid date and sim....and what do you know, I am able to receive whatssapp messages etc. instantly for the first time in three months, everyday contacting your coverage department, who now after three months will get a consultant to phone me in the next ten days !!! Dont bother MTN you can go back to Sleep now, sorry for trying to wake you !!!!
Cancel my contract with immediate effect, I no longer wish to deal with a Company that still cannot even sort out an issue of over a year ago. MTN still owes me money for that !!!! Therefore I assume, the new issue wont be sorted either, and from your response above its clear you have not even investigated the problem, as you clearly have not clue of the problem, when you say " it can also be done via the internet" I purchased vodacom prepaid date and sim....and what do you know, I am able to receive whatssapp messages etc. instantly for the first time in three months, everyday contacting your coverage department, who now after three months will get a consultant to phone me in the next ten days !!! Dont bother MTN you can go back to Sleep now, sorry for trying to wake you !!!!