MTN Customer Care drops my call
<p>MTN has tried to debit R900 from my account in June but I do not have a contract with them. I have tried to call customer care but the call gets realeased, I need someone to contact me so that I can know the process to follow if ********** lines have been opened in your name my contact number is ********** 028</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us certified copy of your ID and sworn affidavit specifying that you did not open up the contract with MTN will then log it with our ***** department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us certified copy of your ID and sworn affidavit specifying that you did not open up the contract with MTN will then log it with our ***** department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***4